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ilies harrache

Administrative Assistant

About

I'm detail-oriented and organized, with hands-on experience in customer service, data entry, and administrative support. I care about getting the small things right, clean records, accurate data, clients who don't have to follow up twice. Trilingual in French, English, and Arabic, and I hold a DEC in Computer Technology from Institut Grasset.

Work Experience

  • Jan 2026 – Jul 2026

    Technical Support & Customer Service Agent – HILO Énergie

    First point of bilingual contact for a smart-device energy program, resolving account and equipment issues across phone, email, and chat. The real work was underneath: keeping CRM records clean and accurate while juggling several open cases at once, catching billing discrepancies before they became a client's problem.

    CRM • Data Entry • Billing • Bilingual Support • Multi-system Workflows

  • Oct 2025 – Jan 2026

    Technical Sales Representative – Chatr Mobile

    Handled account activations, SIM swaps, and billing disputes for a high-volume mobile carrier in both French and English. Learned quickly that explaining a confusing bill clearly beats reciting policy at someone who just wants an answer.

    Billing • Account Management • Customer Service • Bilingual Communication

  • Mar 2022 – Jan 2024

    Medical Receptionist / Administrative Assistant – Cabinet médical Dr. Zemri

    Ran the front desk and physician scheduling for a busy clinic, then took on digitizing about 40% of its paper records into a new electronic system. Turns out the hard part of data entry isn't the typing, it's not letting a single error slip through into a patient's file.

    Data Entry • Records Management • Confidential Data • Scheduling • Clerical Support